Our commitment to delivering an exceptional level of service
Our mission is to create clients for life. To achieve this, we commit to our promise; a written assurance that we will deliver you an exceptional level of service and, most importantly, deliver on your primary objective - to achieve the best possible result for your property.
Research has demonstrated that our clients expect and exceptional level of personal and professional service from Harcourts and their chosen sales consultant. Our promise is our way of being held accountable, and your way of assessing our performance every step of the way. Consider it a total commitment to working together to make the whole experience easier, less stressful and far more rewarding.
Our promise is made up of five essential services that you, our clients, need from us so that you're confident in the process we use to market your property. Our promise is your absolute assurance of how seriously we take our responsibilities on your behalf and the importance we place on our working relationship with you.
We are Harcourts.
We're a highly successful multi-national real estate company, who have global,national, and local connections for selling, managing and letting property. That's the combined resources of thousands of consultants across eight countries. Then there's the advances systems and training. So our people can recognise every opportunity for their clients - and step up and grab it.
But there's something else that's been far more important for our success - it's you.
Where do you want to be? And what do you need from us to get there? As every potential client who reads this document will discover - it's our commitment to your results that delivers success to you and our company. So we won't randomly prescribe rental levels, marketing plans and renting techniques. We'll work with you to find out what you want to accomplish.
Then we'll work our hardest to get there.
We would like to let you know that we were thoroughly impressed with Andrew's professionalism throughout the sale of our villa. He constantly kept us up to date with what was happening, was extremely approachable and helpful. He made the whole transaction so much easier to cope with.
DEIDRE & ROSS RICKETTS